If you are booking our services you are agreeing to abide by our terms and conditions.
The 'company' Special Creations is our trading name the hirer is the person or company that has committed to buy, hire or use our services (all items brought are sold as seen no refunds will be given exchanges or credit notes will be issued)
All good remain the property of Special Creations unless these have been brought under sale conditions,any stock equipment or hire services will continue to be the property of Special Creations, the hirer under no circumstances can assign, hire, lend or give our property to a third person or company.
A £50.00 non refundable deposit is required to reserve your booking this will be deducted from your final bill.
Booking can be completed on line, by phone, in person or by email, once booking is confirmed and deposit has been paid and received a confirmation letter will be send to you by your own preferred way of communication.
All prices quoted are an estimate and are subject to an increase if the manufactures have increased the price of your chosen products. You will be notified with any changes at least a month before your full balance is due, no increase will be added by us as a service charge unless you have added extra services.
Payment plans are available with the facility to pay as you go with the final balance being due at least 14 days before your date of event. Payment dates and amounts to be paid will be confirmed on booking your event if you have chosen to pay this way a recipet for payments received will be issued to you.
In addition to your non refundable deposit a loss and hire deposit is also required for all hire items to cover theft & damage to items and equipment that is no longer fit for purpose after they have been collected from the hirer. This deposit will be reflected on what products are being hired, this deposit will be returned in full if there is no damage/loss within 24 hours or will be retained by us until a replacment has been brought, photos and a notice of how we intend to proceed will be sent to the original hirer with a detailed description of the damge within 24 hours of collection. Once the replacement has been sourced a copy of the reciept will be forwarded to you once broken /damaged items have been replaced (please note this will vary in time due to supplier having the replacement in stock) along with any remaining balance available to you.
All bookings with venues have to allow us time to create your decor and designs please ensure you have the correct timings from us as to how long we need for set ups as these can take longer than may appear, when timings haven't been confirmed by us we accept no responsibility for running over your time frame. When we have to hire certain products from our partners that we work with it maybe necessary for you to sign two diffrent hire terms and agreement paperwork. You will be notified if these products are being brought in by a third party.
All items on hire are the responsibilty of the hirer we cannot be responsible for any products and service once we have left, you are responsible for how the equipment is looked after by your guests.
Balloons do pop and deflate for various different reasons please check you are happy with the balloons when they are delivered and helium is only guaranteed to float for a few hours not against popping.
Changes to orders are required to be notifed to both parties upto 4 weeks before the booking date.
Any discrepancies need to be notified to us within 24 hours.
We cannot accept responsibilty for outdoor events regarding weather issues and in some circumastance we will not be able to erect certain towers to due health and saftey.
In event of us being delayed or non arrival at the venue due to mechanical break down, accidents or severe weather these are out of our control but we will endeavour to contact you to advise you of the situation asap.
We will require you to speak to us regarding any problems you have with our company directly before taking any issues to social media, we will not reply to any negative social media posts so any problems you have will not get rectified this way.
Please read and confirm you are happy to our terms and conditions and agree to be signed into and be bound into our contracts.
All terms and conditions are unique to indiviual hirers. We would strongly recommend all our hirers to have their own personal insurancel. A copy of our insurances and food saftey cerfticates are available on request.